Purpose driven human capital for Malaysia's digital generation

One Purpose, Multiple Possibilities.

Serve Leadership Academy is an end to end leadership and learning partner designing character led, skills powered programmes that turn Malaysia's students and young professionals into the leaders their communities and industries need.

15 years designing talent programmes
5,000+ participants trained
The Leadership Launchpad Model
1
Ignition — Character
Integrity, empathy, respect, responsibility, resilience fuel the launch.
2
Engine — The 4Cs
Communication, creativity, critical thinking, collaboration power the journey.
3
Impact — 7 Competencies
Business sense to growing people — impact defines your orbit.
15
Years designing & delivering talent programmes
5,000+
Participants trained across corporate & youth programmes
200+
Corporate, government & foundation partners
95%
Average participant satisfaction & completion
What we are

An end to end leadership and learning partner

We understand the business first, design solutions that make impact visible and measurable, and stay with every partner until that impact is sustainable for schools, universities, ministries, corporates, corporate foundations, ngos and social enterprises.

Schools

A 4 year progressive leadership journey for secondary students, ages 13 to 17.

Universities

Career ready leadership tracks that turn undergraduates into industry ready talent.

Ministries & foundations

Structured, measurable pipelines that deliver on national and state level mandates.

Corporates & ngos

Capability building and talent pipelines designed around your organisation's growth.

Our framework

Character ignites. Skills power the engine. Outcomes set the trajectory.

Every Serve programme is built on the leadership launchpad model four interconnected pillars (character, skills, purpose, impact) delivered through four proven modes of learning: relationship based, personal based, education based and experience based. The underlying belief: leaders are made, not born.

View the full framework
Integrity
Empathy
Respect
Responsibility
Resilience
Communication
Creativity
Critical thinking
Collaboration
Business sense
Digital confidence
Get results
Grow people
Programmes

One pipeline, two life stages

The same characterskillsimpact model, calibrated for where a learner stands: discovering their potential in school, or proving it on the way into a career.

Ages 13 to 17 · form 1 to 4

School leadership development programme

A 4 year progressive journey building the 4Cs, business fundamentals and a capstone project from self discovery in form 1 to professional readiness and graduation in form 4.

Learn more
Undergraduates & early careers

University leadership development programme

Industry mentored leadership and career readiness tracks from personal branding to a real client capstone project built for graduation ready impact.

Learn more
Impact

Data driven, evidence based, future focused

We measure what changes for the learner and for the communities they return to using our IAOOI model: input, activities, output, outcome, impact. Every engagement is designed with a clear go / no go evidence bar before it scales.

See how we measure impact
Illustrative model

Every RM1 invested is designed to create measurable social value

Modelled across direct economic value, cost avoidance and social value proxies tracked from year 1 foundation building through to year 4 alumni impact.

One Purpose. Many Possibilities.

Let's build Malaysia's next generation of leaders

Tell us about your students, your organisation, or your community we'll design a leadership journey around them.

Partner with us

We are with you until impact is visible and sustainable.

Serve is an end to end leadership development partner, helping organisations build stronger leaders and lasting capability from within.

Serve Leadership Academy at a glance

More than a decade of building and nurturing young talent

15

Years of designing and delivering talent programmes

5,000+

Participants trained across corporate and youth programmes

200+

Corporate, government & foundation partners

95%

Average participant satisfaction and completion

What we are

End to end leadership and learning partner.

How we work

Understand → build → deliver → measure.

Flagship

Serve Leadership Academy.

Headquarters

Kuala Lumpur, Malaysia.

A track record

Flagship programmes delivered in the past

Young talent programme

Developing future leaders through digital skills, leadership & innovation.

Back to school leadership camp

Building character, leadership and resilience in Malaysia's boarding schools (SBP & MRSM).

Digital leaders programme

Igniting creativity and digital confidence to solve real world problems.

Young innovators bootcamp

Nurturing an innovation mindset and entrepreneurship from school to society.

Community impact projects

Youth led projects creating positive social and environmental change.

X perience assessment benchmarking

Benchmarking talent potential for education and industry readiness.

Alumni network & mentorship

A lifelong network of leaders mentoring the next generation the thread that connects every programme we run back into the community it came from.

Brand manifesto

To serve is at the heart of existence.

Life itself is an endless exchange, of giving and receiving, of teaching and learning, of growing and helping others grow Value created for others always finds its way back.

We carry this belief into enterprise. A serve mindset puts Value creation at the heart of business, Beyond the transaction, beyond the engagement, beyond the invoice. When the intent is right, integrity becomes innate.

The world produces experts. It does not produce enough leaders. And as machines absorb the routine, what rises in value is the human who can think, connect, and direct.

We build those humans. We grow by growing others.

That is why our name is not a title. It is a conviction.

Leadership team

The people behind the programmes

Decades of c suite human capital experience and hands on youth programme design, brought together under one purpose.

Datin Sri Badrunnisa Mohd Yasin Khan

Datin Sri Badrunnisa Mohd Yasin Khan

NRC chairman & independent non executive director, UEM Sunrise Berhad
  • Former chief talent officer, QSR Brands
  • Former head of group HR, group chief talent officer & group chief learning officer, Axiata Group Berhad
  • Former CEO, Axiata Foundation
  • 25 years at Shell across IT and global human resources

Datin Bad began her career with Shell in Malaysia in 1982 and served for 25 years the first half in information technology software application, the second half in human resources, where her last role was as one of Shell group HR's global job evaluation advisors serving regional businesses.

She joined Telekom Malaysia Berhad as general manager, leadership development & talent management in 2007. Upon the demerger of TM Group in early 2008, she was appointed head, group HR of Axiata Group Bhd and was part of Axiata's pioneering top leadership team setting up the group HR function from scratch and managing the people and organisation agenda behind Axiata's transformation into a regional champion, including a new leadership team, performance management system, and a pioneering performance based LTIP.

Following the split of Axiata's HR function in 2011, she was redesignated group chief talent officer, responsible for the highly successful Axiata Young Talent Programme that builds young talent into future ceos of the nation. From 2017 she also led the creation of Axiata's mad (modern, agile & digital) organisation as part of its digital telco transformation.

In march 2020 she retired from Axiata as group chief of Axiata Learning, and continued leading the Axiata Young Talent Programme until may 2021 as CEO of Axiata Foundation. She joined the board of UEM Sunrise Bhd in june 2021 as an independent non executive director and NRC chairman, and was also appointed to the board of redONE (resigned january 2024). From october 2021 for 2.5 years she served as QSR Group chief talent officer, setting up a talent practice and leading its cultural transformation. She now consults on a freelance basis.

Rohaiza Ahmad

Rohaiza Ahmad

Lead consultant, Serve Leadership Academy
  • 32+ years of corporate experience in talent development, programme leadership & regional business management
  • Designed and scaled the award-winning Axiata Young Talent Programme (5,000+ youths) and Axiata Digital Leaders Programme for Girls (UN Women Award, 2022)
  • Built early talent pipelines end to end recruitment, assessment & profiling tools, LMS platforms, through to succession readiness
  • Purpose driven leader passionate about empowering women and youth

Rohaiza spent over three decades in regional business and people leadership roles across ici paints Malaysia (1993 to 2003) and akzonobel paints asia (2004 to 2009), where she led regional strategy, built the 'colour solutions' brand, and developed frameworks for identifying and growing technical and leadership talent among young chemists across asia.

She joined Axiata Group Berhad in 2011 as head, early careers / early talent management, building the group's early talent pipeline through the management associate, internship and protégé programmes developing 150+ leaders across 12 cohorts and digitising the recruitment process, with the programme recognised among Malaysia's top 10 best management trainee programmes (2011 to 2023).

Concurrently, she served as programme director of Axiata Foundation (2011 to 2024), leading the education pillar and its flagship Axiata Young Talent Programme (aytp) impacting 4,000+ youths and building a 2,500+ alumni community, successfully replicated in indonesia and cambodia.

Her programmes have won multiple accolades, including the UN Women Empowerment Principles Award (2022) for the Axiata Digital Leaders Programme, the UNGCMYB partnership for the goals award (2023) and the Global CSR Award (2018), alongside internal recognitions such as the Group CEO Award (2013) and Axiata Chairman Award (2018).

Sharaf Guna

Sharaf Guna

Lead consultant, Serve Leadership Academy
  • 21+ years designing and delivering scalable leadership & talent development programmes across Malaysia and regional markets
  • Directed 5 national flagship youth leadership programmes, impacting 4000+ youth and managing budgets of up to RM6.5 million
  • Personally engineered the Axiata Digital Leaders Programme (adlp), including a dedicated adlp for girls track
  • Purpose driven L&D practitioner passionate about building ecosystems where young malaysians discover their potential

Sharaf spent seven years in corporate training and capability building at vads berhad (a telekom Malaysia subsidiary, 2005 to 2012) designing and facilitating training in product knowledge, soft skills and quality assurance for clients including telekom Malaysia, celcom, pos laju, amway and aeon, followed by virgin australia airlines' aimia proprietary account (2012 to 2014) as trainer for contact centre capability development.

He joined Axiata Foundation in 2015 as programme manager, building and scaling the foundation's flagship youth leadership programmes, before being promoted to programme director, education pillar in 2023 a role he held until december 2025.

Across his tenure, he directed 5 national and regional flagship programmes including the Axiata Digital Leaders Programme (which he personally engineered, including a dedicated adlp for girls track), the university leadership development programme, the young CEO development programme, the university student development programme in cambodia, and the school leadership development programme reaching 2,400+ youth and managing programme budgets of up to RM6.5 million.

He led the digital transformation of learning delivery, implementing LMS and hybrid models pre and post pandemic, delivered 30+ workshops annually spanning bootcamps, weekend intensives and long term leadership tracks, and built multi stakeholder partnerships across education institutions, corporates and government agencies.

Get in touch

Let's design your leadership pipeline

Reach out to start a conversation about a school, university or corporate leadership engagement.

team@servegroup.my Kuala Lumpur, Malaysia

The Leadership Launchpad Model

Character ignites. Skills power the engine. Outcomes set the trajectory. Every Serve programme school or university is built on the same evidence based architecture.

The Leadership Launchpad Model
From learning to leadership

Three stages, one trajectory

Leadership isn't built in the classroom alone. Our curriculum blends four proven modes of learning into lasting capability, moving learners through ignition, engine and impact.

1
Ignition · fuel

Character fuels the launch

Five non negotiable traits form the character fuel every learner launches from.

  • Integrity Do what is right, even when no one is watching.
  • Empathy Understand others, respect differences, lead with compassion.
  • Respect Value every person, listen, include everyone.
  • Responsibility Own your choices, deliver on your commitments.
  • Resilience Stay strong, keep going, bounce forward.
2
Engine · skills

Skills power the journey the 4Cs

The engine is trained through four capabilities practised in every phase of every programme.

  • Communication Speak clearly, listen well, connect and influence others.
  • Creativity Think differently, solve problems, bring ideas to life.
  • Critical thinking Ask questions, analyse facts, make better decisions.
  • Collaboration Work together, value others, achieve more together.
3
Impact · outcomes

Impact defines your orbit

Seven outcome competencies mark the transition from learning to leadership.

  • Business sense Make smart decisions that create value.
  • Think ahead See the big picture, plan for the future.
  • Digital confidence Use technology and data to do better.
  • Adapt & act Stay flexible, adapt quickly, keep moving forward.
  • Customer first Understand needs, create meaningful experiences.
  • Get results Set goals, take action, deliver what matters.
  • Grow people Bring others up as you rise.
The 4 leadership pillars

Our leadership philosophy, built on four interconnected pillars

Each pillar develops character, strengthens capability, clarifies purpose, and creates lasting impact.

Character

Your foundation

The non negotiable fuel of every leader.

Skills

Your power

The capabilities to navigate and grow.

Purpose

Your direction

The why that keeps you true and focused.

Impact

Your value

The difference you make for others and the world.

From learning to leadership

Our four modes of learning

Leadership isn't built in the classroom alone our curriculum blends four proven modes of learning into lasting capability. The underlying assumption of the 70:20:10 rule is that leadership can be learned that leaders are made, not born.

Relationship based

Mentoring, coaching, peer networks.

Personal based

Reflection, feedback, purposeful growth.

Education based

Frameworks and practical tools.

Experience based

Real challenges, measurable impact.

See the framework applied

Explore how the leadership launchpad model is delivered across a 4 year school journey or a university leadership track.

Data driven. Evidence based. Future focused.

We don't just deliver sessions we track the change they create. Here's the record so far, and the model we use to measure every new engagement.

15
Years designing & delivering talent programmes
5,000+
Participants trained
200+
Corporate, government & foundation partners
95%
Average satisfaction & completion
How we measure impact

The IAOOI model

Every engagement is mapped from what we invest through to the long term value it creates so impact is never a promise, it's a tracked outcome.

Input

What we invest

Funding, trainers & mentors, curriculum, venues, partners, and a monitoring & evaluation system.

Activities

What we do

Leadership bootcamps, digital literacy, design thinking, innovation challenges, mentorship & coaching.

Output

What we deliver

Students trained, bootcamps delivered, contact hours, community projects, innovation showcases.

Outcome

What changes

Improved leadership, confidence & digital skills; better engagement; stronger career readiness.

Impact

Long term value

Direct economic value, cost avoidance, and social value created for communities.

Multi year view

How impact compounds over a 4 year engagement

Year 1

Foundation & engage

Build mindset & core skills, leadership & digital literacy, start community engagement, baseline assessment.

Year 2

Develop & apply

Applied learning & projects, innovation challenges, external exposure, deepening mentorship.

Year 3

Lead & innovate

Student enterprises, real world problem solving, competitions, community leadership.

Year 4

Impact & sustain

Showcase & scale impact, career & higher education pathways, sustained projects, alumni & peer mentoring.

De risking every rollout

Evidence decides the scale up not the other way around

Multi year commitments deserve real evidence, not assumptions. Where appropriate, we start with a proof of concept cohort, assessed against clear go / no go criteria before recommending a full rollout.

≥90%

Programme completion across all phases

≥30%

Average gain in leadership competencies

≥25%

Average gain in self reported confidence

100%

Cohort teams complete & present a project

Building future ready leaders

Let's model the impact for your organisation

We'll build a tailored input to impact model for your school, university or community before we design a single session.

Partner with us

Building character. Strengthening skills. Driving purpose. Creating impact.

A 4 year progressive leadership journey for secondary school students form 1 to form 4, ages 13 to 17 weaving the leadership launchpad model into every school year.

Ages 13 to 17 Form 1 form 4 4 year journey
4
Years
12
Total phases
7
Core competencies
50+
Tools introduced
Who it's for

Secondary school students, ages 13 to 17

Designed for form 1 through form 4, this programme meets students where formal academic curriculum leaves off building the leadership, communication and critical thinking competencies employers consistently say fresh graduates lack.

Why start in secondary school

  • Communication & soft skills remain the most cited reason employers hesitate to hire fresh graduates.
  • Critical thinking skills in malaysian students consistently fall below expected proficiency.
  • AI and digitalisation are reshaping the jobs today's 13 to 17 year olds will step into.
  • Character and habits formed early compound leaders are made, not born.
The leadership launch pad

A 4 year progressive journey, form 1 to form 4

Each form year runs as a 10 day journey (camp 1 · camp 2 · reflection), moving through ignition, engine and impact impact defines your orbit.

Form 1

Baseline assessment & 4Cs foundations

10 days · camp 1 · camp 2 · reflection

Phase 1

Foundations of the 4Cs
Baseline · creativity · critical thinking

Phase 2

4Cs in action & year end project
Adapt & act · customer first

Phase 3

Reflection & assessment
Portfolio · final assessment

Outcome focus: Creative thinking · critical thinking · communication & collaboration

Form 2

Mastering 4Cs & real life application

10 days · camp 1 · camp 2 · reflection

Phase 1

Sharpening the 4Cs
Persuasion · design thinking · futures scan

Phase 2

4Cs into business context & year end project
Value proposition · empathy · mini pitch

Phase 3

Reflection & assessment
Portfolio · digital pledge

Outcome focus: Digital confidence · adapt & act · customer first

Form 3

Introduction of business skills

10 days · camp 1 · camp 2 · reflection

Phase 1

Business fundamentals
BMC · PESTLE · customer journey

Phase 2

Business skills in action & year end project
Marketing · finance · agile pivot

Phase 3

Reflection & assessment
Portfolio · final assessment

Outcome focus: Business sense · think ahead · get results

Form 4

Business mastery & capstone project

10 days · camp 1 · camp 2 · reflection

Phase 1

Professional readiness
Branding · leadership · goal setting

Phase 2

Capstone project
Client brief · mock interview · finale pitch

Phase 3

Reflection, assessment & graduate
Portfolio · certification · alumni

Outcome focus: Get results · grow people · career readiness

Flexible delivery

From a single accelerator camp to a full 4 year rollout

A multi year, school wide commitment deserves real evidence, not assumptions. Where it's the right fit, we recommend proving the model first.

Intensive format

5 day leadership accelerator

A compressed, single cohort camp that runs the full characterskillsimpact model in five consecutive days ideal as a pilot, school holiday intensive, or proof of concept ahead of a multi year commitment.

  • Day 1 Baseline assessment & self discovery
  • Day 2 Communication, critical thinking & creativity
  • Day 3 Digital introduction & design thinking
  • Day 4 Capstone project build
  • Day 5 Capstone presentation & post assessment
Full rollout

The 4 year form 1 to 4 journey

The complete progressive pathway above, delivered as two camps plus a reflection block each year building a school wide leadership culture and a growing alumni community over time.

  • Structured go / no go evidence checkpoints between phases
  • Matched baseline to post assessment every step
  • Hands on learning, applied projects, real world impact in every phase
Kedah · selangor · nationwide

Bring the school leadership programme to your students

We'll design the delivery format, cohort size and success measures around your school or state's context.

Partner with us

From campus potential to career ready leadership.

An industry mentored leadership track for undergraduates and early career talent the same characterskillsimpact model, calibrated for employability, innovation and real organisational impact.

Undergraduates Early career talent Industry mentored
Who it's for

Undergraduates and young talent stepping into their careers

Built for university students and fresh entrants to the workforce, this programme closes the gap between academic qualification and job readiness the same gap our leadership framework was designed to solve at the school level, now applied to real organisational stakes: internships, client briefs, and career launch.

Why leadership development belongs at university

  • Communication, critical thinking and soft skills remain employers' top cited hiring barrier, even as paper qualifications rise.
  • AI, digitalisation and the green economy are reshaping entry level roles faster than curricula can adapt.
  • Graduates need real project experience not just theory to compete for high value roles.
  • A structured, mentored pipeline builds the confidence that self study alone cannot.
The leadership launchpad, applied

Three phases, built around a real capstone outcome

The same ignitionengineimpact architecture used across every Serve programme, now applied to campus life, industry exposure and career launch.

1
Phase 1 · foundation

Self leadership & campus impact

Character fuel, personal branding and communication mastery building the presence and habits leadership runs on.

  • Self & social awareness (DISC style profiling)
  • Communication masterclass & personal branding
  • Goal setting & leadership presence
2
Phase 2 · application

Industry exposure & innovation

The 4Cs applied to real business contexts design thinking, digital confidence, and mentorship from industry practitioners.

  • Design thinking & innovation challenge
  • Digital & AI fluency for the modern workplace
  • 1:1 and group mentorship with industry coaches
3
Phase 3 · capstone & launch

Client project & career readiness

A real client brief, a panel pitch, and the practical tools of a job search the transition from student to professional.

  • Live client brief & consulting style capstone project
  • Mock interviews, portfolio & personal brand review
  • Finale pitch, certification & alumni network entry
Core modules

What participants work through

01

Self & social quantum

Self awareness, values, growth mindset, team dynamics and belonging.

02

Communication masterclass

Active listening, persuasive speaking, storytelling structure.

03

Critical & creative thinking

Six thinking hats, problem analysis, divergent thinking & scamper.

04

Digital & AI fluency

Digital identity, privacy & security, information & media literacy, applied AI tools.

05

Design thinking

Empathise, define, ideate applied to a live client or campus challenge.

06

Business & career readiness

Business model canvas, personal branding, mock interviews, portfolio building.

What participants graduate with

Seven career ready competencies

Business sense
Think ahead
Digital confidence
Adapt & act
Customer first
Get results
Grow people
Delivery formats

Built to fit a semester, a bootcamp, or an early careers pipeline

Semester track

Campus leadership programme

A term length programme run with a university partner weekly sessions building toward a capstone client project and graduation showcase.

Intensive format

Leadership bootcamp

A multi day immersive camp ideal for scholarship cohorts, student societies, or a pilot ahead of a full rollout.

Early careers pipeline

Management associate & protégé track

A structured pathway from internship through early employment recruitment support, assessment tools, mentorship and succession readiness.

Universities · corporates · government agencies

Build your early talent pipeline with us

From a single campus cohort to a national early careers programme we'll design it around your institution's goals.

Partner with us